So if we turn up and someone truly can’t do the session, we fully acknowledge that and it’s accounted for in our cancellation policy and service agreement. We'll remove your items, sweep up the area, and collect payment.
We'll take a look at the items you want to be removed and give you an all-inclusive price. Our truck team will call you 15-30 minutes before your scheduled appointment window to let you know what time we’ll arrive. We might say, “What if we just try for half an hour/half a session?” because once we start together, more often than not people will start to engage and say “Let’s keep going, I’m feeling good now.” But we never push there is always freedom. Schedule your appointment online or by calling 1-80.
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We will often provide alternatives, maybe offering a shorter session. At 1-800-GOT-JUNK we’re happy to help Our decluttering service makes it easy to finally get rid of all your unwanted items. Imagine it Done provides custom home organization plans that show you how to eliminate clutter and create more space in your home by professional organizer. Or are there any items we could take as donations? Are there some easy wins we could do? Rather than say ok and walk away, and charge the full cancellation fee, we will ask you if you could do just 10 minutes together. Sometimes we do have the case when we turn up and someone says “I’m not up to it today.” In these situations, we have a few strategies that we use. We are there to serve you so if you need 10 mins at the start of a session to have a cup of tea etc then that’s totally fine with us.
Sometimes when you open the door you might feel exhausted and anxious so rather than racing into working straight away, we want you to feel comfortable. Our team is very experienced in gauging situations and reading the room. Our team is really gentle and understanding and able to handle whatever state you’re in when you open the door.
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